The 911 Dispatcher Stress Experts!

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Helpful Articles and Tips!

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Seminar Policy
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The material below is offered without cost for the education of 911 Dispatchers and others who want to learn more about coping with emergency worker stress. We have assembled it to benefit Dispatchers who cannot attend our class.  If you have any questions or comments, or would like to see something covered let us know!

Characters in the Workplace

Gearing Down

Training for the Impossible

Getting your "Z"s!

Read about how Decision Latitude Makes the Difference

What's in your box?

Signs and Solutions to Dispatcher Burn-out

Headache Help!

Post Traumatic Stress Disorder

What's Eating You?

Getting Along with Co-Workers

The Behavioral Reaction Matrix

Actively Coping with Stress

Common Stresses for Dispatchers - what is the key element?

Irrational Beliefs

Decision Latitude - Choice Makes a Difference

Are you a Type A personality?

Type A and B Personality Chart


The Phantom Dispatcher Syndrome

View our Weekly Newsletter

NEWS: New Study on PTSD and 911 Dispatchers. Research backs up what I wrote about in Stress and the Dispatcher Surviving the Console in 2001. Read the article here.


Fair Use Statement

This page contains copyrighted material the use of which has not always been specifically authorized by the copyright owner. We are making such material available in an effort to educate 911 Dispatchers and other emergency workers to the nature of critical stress. This information is provided without cost. We believe this constitutes a 'fair use' of any such copyrighted material as provided for in section 107 of the US Copyright Law.

(See: In accordance with Title 17 U.S.C. Section 107, the public access material on this site is distributed without profit to those who have expressed a prior interest in receiving the included information for research and educational purposes. If you wish to use copyrighted material from this site that may go beyond 'fair use', you must obtain permission from the copyright owner.

*Except where noted all articles are copyrighted by Headsets911. For reprint permission please contact Headsets911.


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At Headsets911 we believe in helping you even if you don't attend our training in person. WE CARE and want you to know that if there is anything we can do to help you cope, let us know!

Recognizing Burnout


Don't have Powerpoint?  Get a Free Powerpoint Reader From Microsoft!

APCO Project 40 (RETAINS) data is out:

Read it here

 Headsets911 Responds to the preliminary data.



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