Headsets911 is dedicated to providing valuable training to all agencies who desire our services.  The following is our policy for scheduling and administering our seminar.  We strive to work with your agency to make your training a very easy to set-up and positive experience.  

How to Schedule:

When your agency desires Headsets911 to conduct a seminar, you simply contact our seminar coordinator and inquire whether the date you desire is open.  If the date is open we will send you a training agreement. Upon the return of a signed training agreement we will schedule your class.  A website page specific to your organization will be prepared. Agencies who schedule a seminar are required to register all known attendees through our website.

Minimum Class Room Attendance:

We are dedicated to get our training to the dispatcher in the field.  However, as you know there are costs involved in presenting this training as well as the associated travel costs involved.  Our seminar fee is the least expensive in the business.  We did that so that all agencies, large and small could take part in our training.  Therefore, the following minimum class size applies to all agencies requesting a seminar.

Our seminar requires a minimum paid attendance of 20 persons,  Free seats are awarded to agencies that are able to produce class registrations of 20 or more paid attendees for each training date. They may send up to three (3) persons to our seminar without charge for every 20 paid attendees who are present. *Note below.

If after scheduling a seminar an agency feels they cannot meet the minimal registration requirements within 15 days of the seminar, they must contact HeadSets911 immediately to cancel or discuss other arraignments.  This time period provides us sufficient notice to rearrange our scheduling and travel plans.

Terms of Payment

IMPORTANT: Payment in full is required prior to the start of class.  

Payment can either be sent to Headsets911 in advance, or will be accepted at the seminar. Payment may be made by check or money order payable to HeadSets911.   Agencies hosting a seminar must ensure that payment for their agency personnel is remitted to Headsets911 on or before the training date. There is a 5% late charge for payments not received by the date of the seminar.  If payment is not received within 30 days after the seminar date an additional 5% late charge will be assessed.

Cancellation Policy:

If you cancel up to 15 days before the seminar, there is no penalty. For any cancellation, you must call Headsets911 at (954) 270-8201.

The agency or individual is responsible for full payment to HeadSets911 for any registration cancelled less than 15 days before program, or for any student who is registered but does not attend program. Substitutions may be made at any time. 

We look forward to seeing you in the future.  If you have any questions regarding our policy please contact us at seminars@headsets911.com  or by phone (954) 270-8201.

Thank you for your interest in Headsets911!

Susan Lazore

Seminar Coordinator

Helping Dispatchers Cope with Stress!